Terms and conditions

Acceptance and compliance

If a guest breaches these terms, 72AD Suites may restrict access to the accommodation, change the access code and permit entry only for the collection of personal belongings. The property may inspect rooms when reasonably necessary to confirm compliance with these terms.

Arrival and departure

• Check-in is from 15:00.
• Check-out is by 10:00. Failure to depart on time may result in a charge equal to one additional day.
• Please advise us of your expected arrival time. For assistance, email info@72ad.gr.

Cancellation and billing

A booking made by telephone or through this website may require payment of the full reservation value or a deposit. Payment may be completed by bank transfer to the account provided, RF payment code, payment link, direct card payment through the website or a mobile-order card transaction.

• For stays that do not begin on the same or following day, 72AD Suites may hold the accommodation for 24 to 72 hours after the request while payment is confirmed. The reservation is confirmed after payment confirmation.
• For bookings that do not begin on the same or following day, cancellation is free during the first 24 hours after booking, less any transfer costs of 1–3%.
• A reservation may be cancelled at least X days before scheduled arrival for a full refund, less transfer costs of 1–3%. The applicable number of days is shown separately with the selected accommodation or rate.
• Cancellation less than X days before arrival is not refundable, including any deposit paid.
• If the full amount has not been paid when the free-cancellation period ends, the deposit may be returned less transfer costs of 1–3%, and 72AD Suites may release the room for sale.
• For a no-show, the full reservation amount is retained and the room may be released for sale.
• Early departure does not reduce the reservation price; the full amount remains payable.
• A non-refundable rate is charged in full at booking and is not refundable.
• If a reservation cannot be honoured because of a system error, malfunction or incorrect calculation of prices or property policies, 72AD Suites will seek an alternative property of equal or higher value. If none is available, the reservation may be cancelled with a full refund of the amount paid for that reservation.
• If the accommodation cannot be provided because of circumstances outside the control of 72AD Suites, including electricity, internet or water-supply failure or force majeure, the property may be unable to relocate the booking and may decline a refund.

Taxes and service fees

The referenced accommodation policy states that accommodation charges are not subject to VAT and overnight tax.

A service fee of 10–15% is included in the final price paid by the guest.

Guests and children

• Guests aged 17 or over are treated as adults for charging purposes.
• For children up to four years old, a baby cot and high chair may be provided on request and subject to availability for €10 per booking.
• No additional beds can be added to the accommodation.
• The number of guests staying in or visiting the room must not exceed the number declared at booking or the stated maximum occupancy. The booking guest is responsible for compliance with occupancy rules.

Communication with the property

• Please tell us your planned arrival time and send any questions to info@72ad.gr.
• For emergencies, the 24-hour contact number is +30 2310 234040.
• In-person assistance is available at the property office Monday to Friday, 09:00–17:00.

Restrictions

• Smoking and lighting candles inside the accommodation are prohibited.
• Parties and gatherings are not permitted.
• Adult guests are responsible for supervising accompanying minors; minors may not use the accommodation without an adult.
• Only adults may use kitchen appliances to prepare light meals.
• Noise must be kept to a minimum during statutory quiet hours: 15:00–17:30 and 23:00–07:00 in summer; 15:30–17:30 and 22:00–07:30 in winter.
• Illegal use, exploitation of the accommodation or conducting professional activity inside it is prohibited.

Use of the accommodation and damage

• Guests must keep the accommodation clean and use it, its equipment, shared areas and facilities properly, respecting building rules and neighbours' rights.
• Guests are responsible for damage, loss or theft caused by themselves or members of their party through negligence or misuse and must cover replacement or repair costs.
• The property may retain card details and charge reasonable amounts required to compensate for loss, damage, costs or expenses caused by the guest or their party.
• Guests are responsible for their internet use. Accessing or downloading unlawful content is prohibited, and the property may monitor internet use and restrict access to certain websites where legally permitted.
• The guest who paid for the booking is responsible for compliance with these terms. If another person made the reservation, that person shares responsibility with the staying guest.

Security, liability and lost property

• The property does not provide a security service and accepts no responsibility for loss of or damage to guest baggage or belongings; guests must secure their possessions.
• Keys or key cards must be kept until departure and returned as instructed. A lost or unreturned key or card incurs a €20 charge.
• The source terms exclude liability for impairment of life or health and for slight negligence, to the extent permitted by applicable law.
• When an item is found after departure, the guest will be contacted by email and may collect it, or request shipment, at their own cost and risk.
• Uncollected items may be rejected or destroyed, and related disposal costs may be charged. Unclaimed items are destroyed three months after discovery.

Receipts and invoices

• Receipts are issued in the booker's name supplied through the booking channel, not necessarily in the payer's name, and are emailed within two working days after departure.
• To request an invoice, select the invoice option in the online check-in form sent before arrival and provide complete, accurate billing information.
• If the invoice option is not selected or the details are wrong or incomplete, the property may be unable to cancel or reissue the receipt or invoice. Invoices are emailed within two working days after departure.

Personal data

Making a reservation also means that you acknowledge the privacy policy that applies to the processing of personal data.

Changes to these terms

72AD Suites may amend these terms of use at any time. The version published on this website applies at the time of use or booking, subject to mandatory law and the specific conditions of the selected rate.